Refund policy
The disclosed seller decides and sends refunds; the website does not hold a customer balance.
Order checkout remains paused until the seller's legal identity and contact details are published.
Before payment
An unpaid invoice may be cancelled from its order page. Do not pay an expired or cancelled invoice.
Factory cancellation after payment
If the factory determines that a paid order cannot be fulfilled, the seller cancels it and provides the applicable refund. Contact the seller if the order page does not reflect the resolution.
Damaged, defective, or incorrect products
Contact the seller promptly with the order ID and supporting evidence. The seller reviews the claim and provides any repair, replacement, or refund required by the agreement or applicable law.
Lost or detained shipments
The seller investigates carrier and customs cases. A refund is not automatic when a parcel is delayed, refused, detained, or returned because destination requirements were not met.
Cryptocurrency refunds
An approved refund is sent manually by the seller to a customer-confirmed compatible wallet. Exchange-rate differences and network fees may affect the crypto amount; never send a private key or seed phrase.
Mandatory rights
Any non-waivable cancellation, return, replacement, or refund right that applies takes precedence over this policy.
Questions: support@peptonium.com